Refund Policy
At UP247INC, we are committed to delivering high-quality software solutions and outstanding client service. We believe in providing measurable value and building long-term relationships through transparency, reliability, and client satisfaction.
1. Postpaid Billing Model
UP247INC operates on a postpaid billing model. Clients are invoiced only after services have been successfully delivered and completed. This approach reflects our confidence in the value we provide and ensures clients pay only for results. As such, refund scenarios are rare and typically only considered in exceptional cases where service-related concerns arise.
2. Eligibility for Refunds
While we strive to exceed client expectations, we recognize that concerns may occasionally surface. Refunds may be granted under the following conditions:
The payment in question was made within the last 120 calendar days.
The client raises a service-related issue, defect, or dissatisfaction within that 120-day period.
The concern is directly related to the scope of services agreed upon in a written agreement or documented contract.
Our team is unable to resolve the issue or deliver a satisfactory remedy despite reasonable efforts.
Refunds will not be issued for:
Services delivered outside the 120-day eligibility window.
Issues caused by client-side changes, implementation errors, or third-party interference.
General dissatisfaction or change-of-mind scenarios not supported by specific, verifiable issues.
3. Refund Request Process
To request a refund, clients must submit a formal request via email to [email protected]. The email should include the following details:
Full name and company name
Contact information
Invoice number and payment reference
A clear and specific explanation of the concern
Any supporting documentation or evidence
Once received, our team will review the request within 5 to 7 business days and may reach out for additional information as needed.
4. Resolution First Approach
Before issuing a refund, UP247INC is committed to taking every reasonable step to resolve the issue. This may include:
Thorough investigation of the reported issue
Reproducing or validating the error or concern
Delivering corrections, updates, or alternate solutions
Providing extra support to meet expectations
We prioritize partnership and client satisfaction, and we always aim to resolve concerns constructively before considering a refund.
5. Issuance of Refunds
If resolution efforts are unsuccessful or the client remains dissatisfied after all good faith attempts, UP247INC will issue a refund for the affected portion of the payment. Refunds are processed through the original payment method unless otherwise arranged and may take 7 to 30 business days to reflect, depending on payment gateway and financial institutions involved.
In cases where only part of the service was impacted, a partial refund may be issued.
6. Dispute Resolution and Contact
If a client is not satisfied with the outcome of the refund process, they may escalate the matter by contacting our management team at [email protected].
For all general inquiries regarding billing or refunds, please contact:
Billing Department
Email: [email protected]
Live Support: Available through our website
Note: This Refund Policy may be updated from time to time without prior notice. We recommend reviewing this policy periodically to stay informed of any changes.
